We would hope to deliver your order within 1-2 days of receiving your order. If any substantial delay is anticipated or encountered you will be contacted and advised of the expected delivery date,alternatively a refund will be offered, In the event that we are unable to supply the products you wish to purchase and/or in the event you do not wish to purchase any suggested alternative products (where your first choice is unavailable), we will refund in full any payment which you have forwarded automatically.
From time to time stock shortages do occur, In these circumstances you will be contacted and we will discuss possible alternative products. At this time you can decide whether or not to purchase the alternative products suggested, or request a refund
We aim to supply all our products in the best of condition. We are highly committed to customer satisfaction. If you are not satisfied with the condition of the items we supply, we would ask that you contact as us using either our order hotline or via the contact us page of the website. We will investigate your dissatisfaction as quickly as possible and provide a full refund within 21 days of the completion of our investigation
All our bothy bags, which are made by us carry a lifetime guarantee for normal use. We offer a free repair service should the seams be compromised in normal use> Normally we are happy to repair shelters that have been damaged, due to accident and within reasonable scale.
N.B. Bothy bags are not a guarantee of survival in poor weather and high winds. The purpose is too extend the time someone can avoid hypothermia. The more people there are in a shelter the better they work. A Two person shelter will not be as efficient as a ten person and should be kept in mind. The only way to be truly safe is to carry a tent/bivi with a suitable temperature rated sleeping bag.
If you order and pay on-line, we will email confirmation of your order.
Email or call us on 07828 668 803 or for further information